Frequently Asked Questions
Find answers to common questions about telehealth mental health services, appointments, insurance, fees, and how to get started with care.
Telehealth mental health care allows you to receive therapy, psychiatric evaluation, and medication management through secure video appointments instead of in-person visits.
Insurance participation and individual benefits can vary by plan. Please contact us to confirm whether your insurance plan is currently accepted and to verify your benefits and eligibility before scheduling.
Yes. Care is delivered by secure video appointments.
LifeWell currently offers services in Massachusetts and Arizona on a self-pay basis. Insurance billing is currently available only for eligible services in Florida. Please review the pricing information on this page for current Massachusetts and Arizona self-pay rates.
A copay is generally a fixed amount your insurance plan may require you to pay for a covered service. A deductible is the amount you may need to pay for covered services before certain insurance benefits begin to pay. Coinsurance is the percentage of the allowed cost you may be responsible for after applicable deductible requirements are met. Your specific responsibility depends on your insurance plan and benefits.
Current self-pay rates are Florida—$300 for an initial psychiatric evaluation and $150 for a medication management follow-up; Massachusetts—$300 for an initial psychiatric evaluation and $175 for a medication management follow-up; Arizona—$325 for an initial psychiatric evaluation and $175 for a medication management follow-up. Massachusetts and Arizona are self-pay only.
For self-pay appointments, our current rates are listed on this page, so you'll know the cost in advance. For patients using insurance, your specific cost depends on your plan's copay, deductible, and coinsurance, which we may not be able to confirm with certainty before your visit. We recommend verifying your benefits with your insurance provider ahead of time, and our team is happy to help where we can.
You can schedule an appointment using the online booking system. After scheduling, you will receive confirmation and instructions for your telehealth session.
Use the Book Appointment button on the website to open the scheduling link.
We accept select insurance plans. Please contact us or visit the Fees & Insurance page to verify coverage and payment options.
Yes. All telehealth sessions are conducted through our telehealth platform, which is designed with your privacy and confidentiality in mind.
You will need a stable internet connection, a computer, tablet, or smartphone, and a private location for your session.
Yes. Appointments can be rescheduled or canceled according to the cancellation policy. Please contact us in advance to make changes.